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Refund Policy

How It Works

  • Check Qualification

    • Ensure your item meets our Return Eligibility Criteria below.

  • Submit a Return Request

  • Ship It Back

    • Once approved, you’ll receive return instructions. Items must be unworn, unwashed, and in original condition.

  • Receive Your Refund

    • Once we receive and inspect your return, your refund will be issued to the original payment method or to your NK Reserve Wallet (if you chose store credit).

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Return Eligibility

Eligible for Return:

  • Full-priced items in original condition

  • Within 30 days of delivery

  • Unworn, Unwashed, and with original packaging

Not Eligible for Return:

  • Discounted items marked “non-returnable”

  • Worn, damaged, or washed products

  • Digital items

Refund Methods

To your original payment method (default).

Or choose store credit via your NK Reserve Wallet for faster reuse.

Note: Original shipping fees are non-refundable unless the return is due to an error on our side.

Need Help?

Email us at support@norvaklyne.com for assistance. We’re here to make returns easy, honest, and respectful of your time.

Frequently Asked Questions – Returns

How do I start a return?

You can request a return within 30 days of delivery by contacting us at support@norvaklyne.com. Once approved, we’ll guide you through the return process.

Can I return any item?

No. Items marked as non-returnable are not eligible for returns or refunds.

What condition should my item be in?

Items must be:

  • Unworn and unwashed

  • In original condition

  • Original packaging intact

Returns that do not meet these criteria will not be accepted.

Do I have to pay for return shipping?

In most cases, yes. Return shipping costs are your responsibility unless the return is due to a defect or fulfillment error on our side.

Can I get my refund as store credit?

Yes. During your return request, you can choose to receive your refund as NK Reserve credit for faster reuse on future purchases.

How long does it take to receive my refund?

Refunds are typically processed within 5–7 business days after we receive and inspect your return. Timing may vary based on your payment provider.

What if I received a damaged or incorrect item?

We’ll fix that right away. Contact us at support@norvaklyne.com with your order number and a photo of the issue. We’ll take care of it.

Are shipping fees refundable?

Shipping charges are non-refundable unless your return is due to our error (e.g., incorrect item shipped or manufacturing defect).