Shipping Policy

Last Updated: 07 July 2025

1. Introduction

Norva Klyne is committed to delivering high-quality products to our customers worldwide. As our products are made to order through third-party fulfillment partners, shipping times vary based on production schedules and destination. This policy outlines shipping methods, estimated delivery times, geographical restrictions, and how we handle delays.

2. Order Processing & Production Times

  • All products are made to order, and production typically takes2-5 business days before shipping.
  • Production times may vary based on product type, order volume, and peak seasons.
  • You will receive a confirmation email once your order is placed and another once it has been shipped.

3. Shipping Methods & Estimated Delivery Times

We offer standard and express shipping options where available. Estimated shipping times are as follows:

Africa - 10 - 30 Business Days

USA - 3 - 7 Business Days

  • Shipping times are estimates and do not include production time.
  • Express shipping availability depends on the destination and product type.

4. Shipping Costs

  • Shipping rates are calculated at checkout based on your location and selected shipping method.
  • International shipments may be subject to customs duties or taxes, which are the responsibility of the customer.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking link via email. Tracking updates depend on the carrier and may take time to reflect.

6. Shipping Restrictions & Undeliverable Addresses

  • We currentlydo not ship to PO Boxes.
  • Some regions may have limited shipping availability. If your location is not eligible for delivery, you will be notified at checkout.

7. Delays & Lost Packages

  • Shipping delays may occur due to customs processing, weather conditions, or carrier-related issues.
  • If your order is delayed beyond the estimated timeframe, please contact us at Support@norvaklyne.com.
  • If a package is lost in transit, we will work with our fulfillment partners to resolve the issue.

8. Incorrect Address & Failed Deliveries

  • Customers are responsible for providing the correct shipping address. If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply to reship the item.
  • Norva Klyne is not responsible for packages marked as “delivered” by the carrier but not received by the customer.

9. Changes & Cancellations

Once an order is placed, it can be modified or canceled within 5 hours before production begins. Please contact us as soon as possible if changes are needed.

10. Ship And Save

  •  What counts towards the $75?
    Only the total cost of the items in your cart before shipping and taxes are added. This is your "Merchandise Subtotal".

  • Q: When do I get my credit?
    We add it to your account within 24 hours of your order shipping. You'll get an email!

  • Q: How long is the credit good for?
    Use it within 30 days of your original order date. After that, it expires.

  • Q: What if I return something?
    If you return the whole order, the credit is cancelled (or deducted from your refund if used). If you return part of the order and your item subtotal stays at $75+, you keep the credit. If the subtotal drops below $75, the credit is cancelled/deducted. See full policy.

  • Q: My order came in multiple boxes. How is shipping calculated?
    You get 50% back on the total shipping fee you paid for the entire order, no matter how many boxes it came in.

11. Contact Information

For any shipping-related inquiries, please contact:
Email: Support@norvaklyne.com