Privacy Policy & Cookie Policy

Last Updated: 01 May 2025

1. Introduction

At Norva Klyne (“we,” “us,” or “our”), your privacy is of utmost importance. This Privacy Policy & Cookie Policy explains how we collect, use, store, and share your personal information when you visit our website (norvaklyne.store) or purchase our products. We are committed to compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the Protection of Personal Information Act (POPIA) of South Africa, and other relevant regulations.

2. Information We Collect

We collect information about you in the following ways:

a. Personal Data

When you place an order, register, or interact with our website, you may provide us with personal data such as your:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Payment details

b. Automatically Collected Data

Our website automatically collects certain technical data when you visit, including:

  • IP address, browser type, and operating system
  • Pages visited, referral URLs, and usage data
  • Information collected through cookies and similar tracking technologies

c. Data from Third Parties

We may receive additional information about you from our fulfillment partners and other third-party service providers solely for the purpose of processing and delivering your orders.

3. How We Use Your Information

Your data is used for purposes including, but not limited to:

  • Order Processing: To process and fulfill your orders.
  • Customer Service: To respond to inquiries and provide support.
  • Communication: To send order updates, promotional materials, and other communications (with your consent, where required).
  • Website Improvement: To analyze usage and improve our website functionality.

Legal Compliance: To comply with legal obligations and safeguard our rights.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent: Where you have provided explicit consent.
  • Contractual Necessity: To perform a contract with you (e.g., fulfilling your order).
  • Legal Obligation: To comply with legal requirements.

Legitimate Interests: For legitimate business purposes, provided your rights are not overridden.

5. Sharing Your Information

We do not sell or rent your personal data. Your information may be shared with:

  • Fulfillment Partners: To facilitate order processing, production, and shipping.
  • Payment Processors: To securely handle your transactions.
  • Service Providers: For analytics, email marketing, and customer support.

Legal Authorities: When required by law or to protect our rights.

6. Cookies and Tracking Technologies

  • Our website uses cookies and similar tracking technologies to enhance your browsing experience.
  • Remember your preferences and login details.
  • Analyze website usage to improve functionality.
  • Provide targeted advertising and promotional offers.

a. Cookie Consent

When you visit our site, you will see a cookie consent banner. By continuing to browse, you consent to our use of cookies. You can manage your cookie preferences through your browser settings.

b. Types of Cookies

  • Essential Cookies: Necessary for basic site functionality.
  • Analytics Cookies: Collect data on how visitors interact with our site.
  • Marketing Cookies: Help us tailor advertising to your interests.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access, correct, or delete your data.
  • The right to restrict or object to processing.
  • The right to data portability.
  • The right to withdraw consent at any time.

To exercise these rights, please contact us using the details provided below.

8. Data Security

We employ appropriate technical and organizational measures (e.g., encryption, secure servers) to protect your personal data against unauthorized access, disclosure, alteration, and destruction.

9. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.

10. International Data Transfers

If you are accessing our website from outside South Africa, please note that your data may be transferred to and processed in South Africa or other countries. We ensure that such transfers comply with applicable data protection laws.

11. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect data from children. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy & Cookie Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

13. Contact Information

For questions, concerns, or requests regarding your personal data or this policy, please contact us at:
Email: Support@norvaklyne.com